Week posting for friday 17th november 06

Article selected : Forgetr mints on the pillow, try a pet goldfish

By Jessica Dickler, 09.11.06

This article sheeds light on a new type of personnal attention (such as warm cookies with milk served in the evening, pet goldfish during the stay) offered in few Americans small hotels'.

My Opinion

I think that nowadays it is very hard for the hotels and especially for small unit to develop customers loyalties cause the clients chase off the routine and are thirsty about unic moments. This leads to the development of personalized service and accomodation in the hotels (with the light for instance) : the time of standardization is now passed and even if it is more easy for small establishment to propose this, the big chain are too currently moving on that to respond to the demand. So, in conclusion it is a very relevant idea to develop especially in big chain of hotels which leave place to the imagination..

Link :

http://www.hotelmarketing.com/index.php/content/article/

061113_forget_mints_on_the_pillow_try_a_pet_goldfish/